At Zik, we strive to ensure customer satisfaction with every purchase. If you are unsatisfied with your order, we are here to help with our refund and cancellation policy.

1. Cancellation Policy

  • Order Cancellations: You can cancel your order before it is shipped. To cancel, please contact us at +91-7289899143 or email us at info@glareindustries.com with your order details.
  • Post-Shipment Cancellations: It cannot be canceled once an order has been shipped. However, you may initiate a return once you receive the product, following our return and refund process.

2. Refund Policy

  • Eligibility for Refund: To be eligible for a refund, your item must be unused, in the original packaging, and returned within 15 days of delivery.
  • Return Process: To initiate a return, don’t hesitate to get in touch with us at +91-7289899143 or email us at info@glareindustries.com. We will guide you through the return process and provide a return shipping address.
  • Refund Approval: Once we receive and inspect the returned product, we will notify you about the approval or rejection of your refund.
  • Processing Time: If approved, refunds will be processed within 7-10 business days, and the amount will be credited to your original payment method.

3. Non-Refundable Items

The following items are non-refundable:

  • Products that have been used, damaged, or altered.
  • Items are not in their original packaging.
  • Custom or personalized products.

4. Exchange Policy

We currently do not offer exchanges. If you wish to return a product, please follow the refund process, and you may place a new order for the replacement item.

5. Shipping Costs

  • If you are returning an item due to a fault or defect, we will cover the return shipping costs.
  • For all other returns, the customer is responsible for the return shipping costs.

6. Changes to This Policy

We reserve the right to update or modify this Refund and Cancellation Policy at any time. Any changes will be posted on this page, and we encourage you to review it periodically.

For further assistance, feel free to contact us at Phone: +91-7289899143
Email: info@glareindustries.com

Thank you for shopping with Zik!